Terms & Conditions

These terms apply to your use of wavesnetsolution.com and to any guidance or assistance provided by Waves Net Solution (“Waves Net Solution”, “we”, “us”). By using the website or asking for our assistance, you agree to them. If you do not agree, please do not use the website.

Waves Net Solution is an independent third-party service assistance provider. We are not an internet service provider, and we are not affiliated with, authorized by, or endorsed by any internet, cable, telecom or streaming service provider.

We offer general guidance and informational support about internet, broadband, Wi-Fi and cable TV services. This may include helping you understand common terms and options, think through questions to ask a provider, and plan next steps.

We do not provide internet, cable or streaming service. We do not sell subscriptions, and we do not act as a provider’s customer support. Any plan, equipment or service you choose is arranged directly between you and the provider.

Our assistance carries a service fee. That fee is separate from, and in addition to, anything your provider charges you. Your provider’s billing is unchanged by our assistance. We will tell you the fee for your request before you agree to go ahead, and we only charge it with your agreement.

Refund requests can be submitted within 7 to 15 days of service purchase, depending on the type of assistance provided. Eligibility depends on factors such as the service type and whether assistance has already been delivered. Please read the Refund Policy for the full details.

• Give us accurate information so we can help you properly.
• Do not share your provider account passwords, PINs, full card numbers or Social Security numbers with us.
• Remember that you remain the customer of your provider and are responsible for your agreements and payments with them.
• Make your own decisions. Our guidance is general and is not a substitute for the provider’s own terms and information.

Our guidance is informational and based on general knowledge. Because we do not operate any provider’s network or equipment, we cannot guarantee that a problem will be fixed, that a particular option will be available at your address, or that a provider will offer any specific speed, price or term. Availability, speeds, equipment and terms depend on the provider and your location.

Any provider or brand name that may appear on the website or in our conversations is used only to describe a topic. All trademarks belong to their respective owners. A mention is not a recommendation, endorsement or sign of any partnership.

Please use the website lawfully. Do not try to interfere with it, send spam or malicious code, impersonate another person, or use it to collect information about others.

To the fullest extent the law allows, Waves Net Solution is not liable for indirect, incidental or consequential losses, or for losses that arise from a provider’s actions, services, equipment or charges. Where we are held liable, our total liability is limited to the amount you paid us for the assistance in question. Nothing in these terms limits any right you have that cannot be limited by law.

The text, design and images on this website belong to Waves Net Solution or its licensors. You may view and share pages for personal use, but please do not copy or republish the content without permission.

We may update these terms. The “Last updated” date shows when they last changed, and using the website after a change means you accept the updated terms.

These terms are governed by the laws of the jurisdiction in which Waves Net Solution is established, without regard to conflict-of-law rules.

Questions about these terms? Email support@wavesnetsolution.com or visit the Contact page.