Privacy Policy

This policy applies to wavesnetsolution.com and to the calls, emails and messages you send us. The website is operated by Waves Net Solution (“Waves Net Solution”, “we”, “us”). We are an independent third-party service assistance provider. We are not your internet, cable or streaming provider, and this policy does not cover how any provider handles your information.

We collect only what we need to respond to you and assist you:

• What you tell us. Your name, email address, and, if you choose to give them, your phone number, ZIP or postal code and the details of your request, whether by form, email or phone.
• Technical information. Basic details such as browser type, device type, pages visited and the approximate time of your visit, collected through the analytics tools described below if they are enabled.

What we never ask for. We do not ask for your provider account passwords, PINs, full payment card numbers or Social Security numbers, and we ask you not to send them to us. If you share something like this by mistake, tell us and we will help you delete it.

• To reply to your request and provide the guidance or assistance you asked for.
• To keep records of our conversations so we can follow up and handle questions or refund requests.
• To understand how the website is used and make it clearer and easier to use.
• To protect the website and our team from spam, misuse and fraud, and to meet legal obligations.

We do not sell your personal information. We share it only where it is needed:

• Service providers that help us run the website and our business, such as email, form-handling, call handling, payment-processing and analytics tools. They may only use your information to provide their service to us.
• Authorities or advisers where the law requires it, or to protect rights, safety and property.
• A successor business if we are ever involved in a merger or sale, in which case this policy would continue to apply to your information.

We do not share your details with your internet, cable or streaming provider unless you ask us to help you do so.

We may use Google Analytics and Google Tag Manager to count visits, phone-number clicks and form submissions. These tools may set cookies or similar identifiers on your device. They help us see which pages are useful. They are not used to read your messages or any information you type into the contact form. You can block or delete cookies in your browser settings, and you can use Google’s opt-out tools to stop Google Analytics from collecting data.

We keep your information for as long as we need it to respond to you, assist you and handle any follow-up, and for as long as the law or our accounting and dispute-handling needs require. After that we delete it or anonymise it.

This website is served over HTTPS, so what you send through it is encrypted in transit. We use reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, so we cannot promise absolute security. Please avoid sending sensitive details in a message or email.

You can ask us to tell you what information we hold about you, correct it, or delete it. Depending on where you live, you may have additional rights under local law. You can also ask us to stop contacting you. To make a request, email support@wavesnetsolution.com or call (833) 581-2152. We may need to confirm who you are before we act on a request.

Our website and assistance are meant for adults. We do not knowingly collect information from children under 13. If you think a child has sent us information, contact us and we will delete it.

We may update this policy from time to time. The “Last updated” date at the top of the page shows when it last changed. If a change is significant we will make that clear on the website.

Questions about this policy? Contact Waves Net Solution at support@wavesnetsolution.com or (833) 581-2152, or use the Contact page.