Straight answers, before you ask.

01

Who we are

• Are you a cable or internet service provider?

  No. Waves Net Solution is an independent third-party assistance platform. We do not provide internet, cable or streaming service ourselves, and we are not your provider.

• Do you sell internet, cable or streaming plans?

  No. We provide guidance and assistance only. Any plan you choose is arranged directly with the provider that serves your address.

• Are you affiliated with any provider?

  No. We are an independent third-party service assistance startup, launched in 2026, and are not affiliated with, endorsed by, or sponsored by any cable, internet, or streaming service provider. Provider names, where they appear at all, are used only to describe a topic.

• Which providers do you support?

  We may reference a range of providers when we explain how things generally work, strictly as general guidance. We have no affiliation with any of them, and a mention is never a recommendation or an endorsement.

02

Fees and billing

• Do you charge for your services?

  Yes. Our assistance has a service fee, and it is separate from anything your provider charges. We explain the fee for your request before you agree to go ahead.

• Will I still be billed by my service provider?

  Yes. Your provider’s billing stays exactly as it is. Our fee is for our assistance, and it does not replace, reduce or change what you owe your provider.

• Can I request a refund?

  Refund requests can be submitted within 7 to 15 days of service purchase, depending on the type of assistance provided. Eligibility also depends on whether the assistance has already been delivered. Please review the Refund Policy page for the full details.

  Read the Refund Policy

03

Privacy and safety

• Do you need my account passwords or sensitive information?

  No. We never ask for provider passwords, PINs, full card numbers or Social Security numbers, and we ask you not to share them with us. If someone claiming to be us asks for these, please end the conversation and tell us.

• What happens to the details I send you?

  We use them to respond to your request and to assist you. The Privacy Policy explains what we collect, how we use it and the choices you have.

  Read the Privacy Policy

04

Options and getting help

• What internet options may be available at my address?

  That depends on the providers that serve your location, and it can differ from one street to the next. We can help you understand the types of options people commonly come across and what to ask, but your providers determine what is actually offered at your address.

• How do I find out what is available where I live?

  Availability is confirmed by the providers themselves. We cannot confirm it for you. We can walk you through how to look it up, which details to have ready and which questions are worth asking.

• Can I ask for help choosing an option?

  Yes. Tell us what your household does online and what is frustrating you, and we will help you think it through in plain language. The decision, and the arrangement with the provider, always remain yours.

• Are service options the same everywhere?

  No. Availability, speeds, equipment and terms depend on the provider and on your location, so options in one place may not exist in another.

• Do you guarantee that my problem will be fixed?

  No. We offer general guidance and informational support. Because we do not run your provider’s network or equipment, we cannot promise a particular technical result.

• How can I contact the team?

  Call (833) 581-2152 or write to support@wavesnetsolution.com. You can also use the form on the Contact page. When you call, you will hear: “Thank you for calling Waves Net Solution, an independent service assistance platform.”

  Go to the Contact page